Whether we’re looking for a place to eat, deciding on what to watch, or which doctor we see, as consumers we want to get the best value for our money. The easiest way to do that is to see how it worked out for other people. In the past, it was a matter of chatting with friends and family. Now we rely on sites like Yelp, Facebook and Google.

How well are you really doing? Based on customer response, Centinal indexes your customer service on a scale from -100 to 100 that measures the collective outcome of the experience you are delivering to your customers. A single score that, when combined with customer feedback, has immediate application to diagnosing how well you are doing at serving your customers.

• Single question, high-response rate.
• A simple, practical measure of what your customers think and feel about your business.
• Common language to create an environment focused on satisfaction.

Your star rating on reviews sites like Yelp, Facebook, and Google are becoming the single indicator on whether or not you get new customers. Using Centinal’s proprietary process ensures you’re only asking the people who are likely to give you a 5-star rating to provide their feedback on review sites.

Centinal provides a simple method for getting customer feedback to understand their perspective of your business. The path to uncovering any process issues that impact customer experience starts with giving your customers a voice. It doesn’t take much to turn your business toward the customer and focus on their needs. It starts with Centinal.

• Identify and prioritize voiced needs and wants from the customers
• Empower the entire business to start thinking about the customer journey
• Weave a customer-centric focus into the fabric of your business